:root {
  --support-bg: #090806;
  --support-panel: rgba(20, 16, 11, .96);
  --support-panel-soft: rgba(28, 21, 13, .86);
  --support-border: rgba(182, 125, 22, .38);
  --support-border-bright: rgba(214, 157, 49, .68);
  --support-gold: #d39b35;
  --support-gold-soft: #ad7b29;
  --support-text: #eee2cb;
  --support-muted: #a99577;
  --support-good: #76c99b;
  --support-bad: #d96b64;
}

body {
  min-height: 100vh;
  background:
    radial-gradient(circle at 50% -10%, rgba(139, 87, 20, .17), transparent 36rem),
    linear-gradient(180deg, #0c0a07 0%, var(--support-bg) 100%);
  color: var(--support-text);
}

.support-hero {
  max-width: 1180px;
  margin: 0 auto;
  padding: 4.5rem 1.5rem 1.4rem;
}

.support-hero .eyebrow {
  margin-bottom: .5rem;
  color: var(--support-gold);
  letter-spacing: .16em;
  font-size: .76rem;
  font-weight: 700;
}

.support-hero h1 {
  margin: 0;
  font-size: clamp(2.1rem, 5vw, 3.7rem);
  line-height: 1.05;
}

.support-hero > p:last-child {
  max-width: 720px;
  color: var(--support-muted);
  font-size: 1rem;
  line-height: 1.7;
}

.support-shell {
  max-width: 1180px;
  margin: 0 auto;
  padding: 0 1.5rem 4rem;
}

.support-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  margin: 0 0 1rem;
  padding: 1rem 1.1rem;
  border: 1px solid var(--support-border);
  background: var(--support-panel-soft);
  border-radius: 12px;
  box-shadow: 0 14px 45px rgba(0, 0, 0, .22);
}

.support-toolbar-copy strong {
  display: block;
  margin-bottom: .2rem;
  color: var(--support-text);
}

.support-toolbar-copy span {
  color: var(--support-muted);
  font-size: .88rem;
}

.support-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: .65rem;
  flex-wrap: wrap;
}

.support-actions button,
.support-actions label {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 42px;
  padding: .65rem .9rem;
  border: 1px solid var(--support-border-bright);
  border-radius: 7px;
  background: rgba(65, 43, 15, .52);
  color: var(--support-text);
  font: inherit;
  font-weight: 700;
  cursor: pointer;
}

.support-actions input[type="file"] {
  display: none;
}

.notice {
  min-height: 1.3rem;
  margin: .7rem 0 1rem;
  color: var(--support-muted);
}

.notice.error {
  color: var(--support-bad);
}

.support-grid {
  display: grid;
  grid-template-columns: minmax(270px, 340px) minmax(0, 1fr);
  gap: 1rem;
  align-items: start;
}

.support-panel {
  border: 1px solid var(--support-border);
  border-radius: 12px;
  background: var(--support-panel);
  box-shadow: 0 16px 50px rgba(0, 0, 0, .3);
  overflow: hidden;
}

.ticket-sidebar {
  position: sticky;
  top: 1rem;
}

.panel-heading {
  padding: 1rem 1.1rem;
  border-bottom: 1px solid var(--support-border);
  background: linear-gradient(
    180deg,
    rgba(91, 57, 15, .2),
    rgba(26, 19, 11, .18)
  );
}

.panel-heading small {
  display: block;
  margin-bottom: .25rem;
  color: var(--support-gold);
  letter-spacing: .12em;
  font-size: .68rem;
  font-weight: 800;
}

.panel-heading h2 {
  margin: 0;
  font-size: 1.1rem;
}

#ticket-list {
  padding: .7rem;
}

.ticket-row {
  display: block;
  width: 100%;
  margin: 0 0 .55rem;
  padding: .85rem .9rem;
  border: 1px solid transparent;
  border-radius: 8px;
  background: rgba(255, 255, 255, .025);
  color: var(--support-text);
  text-align: left;
  font: inherit;
  cursor: pointer;
}

.ticket-row:hover {
  border-color: var(--support-border);
  background: rgba(182, 125, 22, .09);
}

.ticket-row b {
  display: block;
  margin-bottom: .3rem;
  color: #f4e7cd;
  line-height: 1.3;
}

.ticket-row small {
  color: var(--support-muted);
  line-height: 1.4;
}

#ticket-detail {
  min-height: 420px;
  padding: 1.25rem;
}

#ticket-detail > h2 {
  margin-top: 0;
  color: #f5e6c8;
  font-size: clamp(1.35rem, 3vw, 2rem);
  line-height: 1.25;
}

#ticket-detail > p {
  color: var(--support-gold);
  font-size: .86rem;
  letter-spacing: .04em;
}

.message {
  margin: .85rem 0;
  padding: .9rem 1rem;
  border: 1px solid rgba(182, 125, 22, .2);
  border-left: 3px solid var(--support-gold-soft);
  border-radius: 5px 9px 9px 5px;
  background: rgba(42, 30, 16, .55);
}

.message.staff {
  border-left-color: var(--support-good);
  background: rgba(32, 60, 45, .18);
}

.message b {
  color: var(--support-gold);
}

.message.staff b {
  color: var(--support-good);
}

.message p {
  margin-bottom: 0;
  white-space: pre-wrap;
  line-height: 1.55;
}

#ticket-detail form {
  margin-top: 1.35rem;
  padding-top: 1.1rem;
  border-top: 1px solid var(--support-border);
}

#ticket-detail label {
  display: block;
  color: var(--support-muted);
  font-size: .88rem;
  font-weight: 700;
}

#ticket-detail textarea,
#ticket-detail input[type="file"] {
  width: 100%;
  box-sizing: border-box;
  margin-top: .5rem;
  padding: .8rem;
  border: 1px solid var(--support-border);
  border-radius: 7px;
  background: #0b0907;
  color: var(--support-text);
  font: inherit;
}

#ticket-detail textarea {
  min-height: 110px;
  resize: vertical;
}

#ticket-detail button,
#raven-identity-panel button {
  margin-top: .75rem;
  padding: .65rem .95rem;
  border: 1px solid var(--support-border-bright);
  border-radius: 7px;
  background: linear-gradient(
    180deg,
    rgba(117, 76, 20, .88),
    rgba(77, 49, 14, .88)
  );
  color: #fff3dc;
  font: inherit;
  font-weight: 800;
  cursor: pointer;
}

#ticket-detail button:hover,
#raven-identity-panel button:hover {
  border-color: var(--support-gold);
  filter: brightness(1.1);
}

#ticket-detail a[data-att] {
  color: var(--support-gold);
  text-decoration: none;
}

#ticket-detail a[data-att]:hover {
  text-decoration: underline;
}

#raven-identity-panel {
  margin-bottom: 1rem !important;
  padding: 1rem 1.15rem;
  border: 1px solid var(--support-border-bright);
  border-radius: 12px;
  background:
    linear-gradient(
      135deg,
      rgba(117, 76, 20, .18),
      rgba(15, 12, 8, .96)
    );
}

#raven-identity-panel strong {
  display: block;
  margin-bottom: .3rem;
  color: #f5e3bd;
  font-size: 1.15rem;
}

#raven-identity-panel p {
  color: var(--support-muted);
  line-height: 1.55;
}

#raven-identity-panel small {
  color: var(--support-gold);
}

.support-empty {
  display: grid;
  place-items: center;
  min-height: 350px;
  text-align: center;
  color: var(--support-muted);
}

.back-link {
  display: inline-block;
  margin-bottom: 1rem;
  color: var(--support-gold);
  text-decoration: none;
}

.back-link:hover {
  text-decoration: underline;
}

@media (max-width: 820px) {
  .support-toolbar {
    align-items: flex-start;
    flex-direction: column;
  }

  .support-actions {
    justify-content: flex-start;
  }

  .support-grid {
    grid-template-columns: 1fr;
  }

  .ticket-sidebar {
    position: static;
  }
}

@media (max-width: 540px) {
  .support-hero {
    padding-top: 2.5rem;
  }

  .support-shell,
  .support-hero {
    padding-left: 1rem;
    padding-right: 1rem;
  }

  .support-actions {
    width: 100%;
  }

  .support-actions button,
  .support-actions label {
    flex: 1 1 100%;
  }
}

.ticket-context {
  display: block;
  margin: .15rem 0 .4rem;
  color: var(--support-gold);
  font-size: .76rem;
  line-height: 1.35;
}

.ticket-meta {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: .7rem;
  margin: 1rem 0 1.25rem;
}

.ticket-meta > div {
  padding: .75rem .8rem;
  border: 1px solid var(--support-border);
  border-radius: 8px;
  background: rgba(255,255,255,.025);
}

.ticket-meta small {
  display: block;
  margin-bottom: .25rem;
  color: var(--support-muted);
  font-size: .68rem;
  letter-spacing: .08em;
  text-transform: uppercase;
}

.ticket-meta strong {
  display: block;
  color: var(--support-text);
  line-height: 1.35;
}

.ticket-meta span {
  display: block;
  margin-top: .25rem;
  color: var(--support-muted);
  font-size: .78rem;
  overflow-wrap: anywhere;
}

.ticket-meta .identity-verified {
  border-color: rgba(118,201,155,.55);
  background: rgba(32,60,45,.2);
}

.ticket-meta .identity-verified strong {
  color: var(--support-good);
}

.ticket-meta .identity-guest strong {
  color: var(--support-muted);
}